• 60-Day Home Trial
  • The at-home alternative to $2,000 clinic courses
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Refund policy

RETURN & REFUND POLICY

The 60-Day Home Trial

Every Halo comes with a 60-day home trial. Use it — if it doesn't work for you, send it back.

How it works: Use Halo as directed for up to 60 days from the date your order is delivered. If your swelling or puffiness isn't going down, email us at support@rrhub.store and we'll arrange your return.

What you receive:

  • A full refund of the purchase price
  • A $100 gift card of your choice
  • Free return shipping — we cover it both ways
  • No restocking fees, no questions asked

Your gift card: Once your return is received, we'll email you to choose your $100 gift card from our available retailer options. Gift cards are issued within 10 business days of your refund being processed. One gift card per customer, per order.

How to start a return:

  1. Email support@rrhub.store with your order number
  2. We'll send you a prepaid return label within 2 business days
  3. Pack Halo with all included accessories, in the original box where possible
  4. Drop it off with the carrier

Refunds: Issued to your original payment method within 5–10 business days of us receiving your return. Your bank or card issuer may take a further 3–5 business days to show the funds. If you paid using a buy-now-pay-later provider, your refund is returned through that provider and their timelines apply.

What we ask:

  • Return within 60 days of delivery
  • Include the device and all accessories
  • Normal use is expected — this is a trial, and a used device is completely fine. We may decline or reduce a refund only where a device has been deliberately damaged, modified, or damaged through misuse.

Faulty or damaged on arrival: Email support@rrhub.store with photos and we'll replace it at no cost.

Lifetime warranty: Halo is covered by a lifetime warranty against manufacturing defects for the original purchaser. If your device fails through normal use, contact support@rrhub.store with your order number and a description of the fault and we'll repair or replace it. The warranty does not cover accidental damage, misuse, unauthorised modification, or normal cosmetic wear.

Cancellations: If your order hasn't shipped yet, email us and we'll cancel it for a full refund.

Your rights: Nothing in this policy limits any rights you have under the consumer laws that apply where you live. Those rights apply in addition to our trial.

Questions: support@rrhub.store · (307) 275-8173