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Help centre

Everything you want to know before you buy.

The honest answers — what Halo is, how to use it, who it’s for, and how we look after you long after checkout.

The product

What exactly is Halo?

Halo is a premium at-home handpiece that delivers compressive microvibration — a roller of rotating silicone spheres that combine rhythmic compression with low-frequency vibration. It supports lymphatic drainage and circulation to help you de-puff, feel lighter and enjoy smoother-looking skin.

How is this different from a cheap massager?

A cheap massager only vibrates. Halo pairs a rotating sphere roller with rhythmic compression to actually move fluid the way a therapist’s hands do during a professional drainage session — and it’s built and finished to a standard you keep for years, not months.

What’s in the box?

Your Halo handpiece, the rotating sphere roller head, a magnetic charging cable, a quick-start ritual guide and a soft storage pouch. Everything you need to begin on day one.

What is it made of?

A precision aluminium-and-polymer body with medical-grade silicone spheres that are gentle on skin, easy to wipe clean and built to last. No flimsy plastic, no rattle.

How does the battery and charging work?

Halo is fully cordless. A single charge gives you roughly two weeks of daily sessions, and it tops up in a couple of hours via the magnetic cable. A small light tells you when it’s running low.

Using Halo

How often should I use it?

10–20 minutes a day is the sweet spot. It’s relaxing enough to become a genuine daily ritual — most people fold it into their morning or evening routine.

Which areas can I use it on?

Halo is designed for the face, jaw and neck as well as the body — arms, stomach, thighs, calves and back. Glide along the natural drainage pathways, always working toward the lymph nodes. The ritual guide shows you exactly where.

What’s the right technique?

Slow, light, repeated passes — let the spheres and compression do the work. There’s no need to press hard. Move in the direction of your lymph nodes and keep skin hydrated with a little oil or serum so it glides.

Can I overuse it?

There’s no benefit to overdoing it. Stick to 10–20 minutes per area per day. If skin feels tender or looks irritated, give it a rest. More is not better — consistency is.

Safety & post-op

Who shouldn’t use Halo?

Avoid broken or irritated skin and any area your doctor has told you to protect. If you have a medical condition — including issues with circulation, blood clots or the lymphatic system — check with your physician before starting.

Can I use it during pregnancy?

Please ask your physician first. We don’t recommend using Halo during pregnancy without guidance from your doctor.

Can I use it after surgery?

Many people use gentle lymphatic massage to support post-op de-swelling and comfort — but only once your surgeon clears you. Always follow your surgeon’s guidance on timing, pressure and which areas to avoid. Halo is a comfort and de-swelling support, not a way to change your surgical result.

What results are realistic?

Less puffiness, a lighter feeling, smoother-looking skin and better-supported circulation. Halo does not remove fat or change your weight — it’s about drainage, comfort and the appearance of your skin. Individual results vary.

Shipping & returns

How much is shipping?

Shipping is free on every order, with no minimum.

How fast will it ship?

Orders are dispatched within 24 hours, and you’ll get tracking the moment it leaves us.

When will it arrive?

Most addresses receive Halo within 3–5 business days after dispatch. Remote areas may take a little longer.

What’s your returns policy?

Try Halo for 60 days. If it’s not for you, send it back for a full money-back refund — returns are on us.

Warranty & payment

Is there a warranty?

Yes — every Halo includes a 2-year warranty against manufacturing defects. If something isn’t right, we’ll make it right.

Which payment methods do you accept?

All major cards, Apple Pay, Google Pay and Shop Pay. You can also split the cost into interest-free instalments at checkout where available.

Is checkout secure?

Always. Checkout is fully encrypted and handled by Shopify’s secure payment system. We never see or store your card details.

Is there a subscription?

No. Halo is a one-time purchase — pay once and it’s yours to keep. No memberships, no refills, no recurring charges.

Halo is a self-care device for healthy adults — not a medical device. It does not remove fat or change your weight. If you are pregnant, have a medical condition, or are recovering from surgery, follow your physician or surgeon’s guidance before use.